My Dyson works perfectly well with the base plate. As soon as i use the hose part it tends to loose all power and i cant even stretch the hose properlu
Vacuums - Dyson - DC40 Multi-floor Vacuum DC40
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Answers & Comments
Hi Carol, it's Jack at Dyson.
From what you've described, I'm confident your DC40 has a blockage in the wand or hose - this will reduce suction, and could also cause the hose to recoil and pull back towards the machine.
To resolve this, just follow the steps shown in our Online Support guide: http://www.dyson.co.uk/support/dc40/dc40-multi-floor/maintaining-your-dyson-machine/removing-blockages-from-the-wand-and-hose
I'm sure this will get your machine up and running again. But if you would like any further help or advice from our experts in future, you're welcome to call the Dyson Customer Helpline on 1-866-693-9766 (US), 1-877-397-6622 (CA) 1800 239 766 (AU), or 0800 298 0298 (UK).
The hose is blocked, so you have very little suction at the end. The vacuum in the hose is pulling the hose shorter. With the vacuum turned off, push a broom handle through the hose to dislodge the blockage.
The hose is blocked, so you have very little suction at the end. The vacuum in the hose is pulling the hose shorter. With the vacuum turned off, push a broom handle through the hose to dislodge the blockage.