If you unplug it and look at how front glass is held in, and remove it, to access imitation logs etc and they should be removable. Under them you will see a small rod from side to side with foil ribbon like pieces attached to it. On one end there will be a small motor that turns that shaft/rod and it reflects the light to make it look like fire. Not uncommon for those motors to quit and need replacing. Write down make , model and serial number off back (usually) of your heater, and check owners manual for number to call for replacement parts. You may even find an appliance store in your area that has same motor. I would have motor tested before I replace it just to be sure. Also make sure that nothing on that shaft was wedged against something that would prevent it from turning .If you have difficulty with any of this, get back to me with that make and model number etc., and I'll follow up on it for you. Good Luck ! They're usually not that bad to work on.
Answers & Comments
If you unplug it and look at how front glass is held in, and remove it, to access imitation logs etc and they should be removable. Under them you will see a small rod from side to side with foil ribbon like pieces attached to it. On one end there will be a small motor that turns that shaft/rod and it reflects the light to make it look like fire. Not uncommon for those motors to quit and need replacing. Write down make , model and serial number off back (usually) of your heater, and check owners manual for number to call for replacement parts. You may even find an appliance store in your area that has same motor. I would have motor tested before I replace it just to be sure. Also make sure that nothing on that shaft was wedged against something that would prevent it from turning .If you have difficulty with any of this, get back to me with that make and model number etc., and I'll follow up on it for you. Good Luck ! They're usually not that bad to work on.