Good Afternoon Shannon, thank you for your post! First, let's try reprogramming the range. This can be done by either flipping the household circuit breaker to the off position or by unplugging it. It is necessary to wait relatively ten minutes and the turn the unit on. If resetting the power does not correct the issue, your appliance could be experiencing a communication error with the EOC (electronic oven control) or could have a potential wiring failure. I would suggest contacting an experienced service technician to determine the precise cause.