My father has a Dynex LCD TV, Model DX-37L130A11 Rev A, sticker says 10H07-Rev A. Manufactured August 2010, Lot #: 205204 XHT 100453. A few days ago he said the audio started emitting a loud, cracking sound, then no sound at all. I confirmed this last night. At first I got no volume no matter what volume level or combination I tried: just complete silence. The TV is attached via coax to a satellite dish provider, so I tried switching to his DVD player, but same thing: silence. I disconnected the coax and left the DVD running, and as I monkeyed around with the volume settings on the remote, I started getting a very loud crackling sound as if there is a loose wire. I tried muting, turning down the volume, selecting every volume combination, and nothing worked: continued to get a loud, crackling sound. Then inexplicably, the sound changed to normal and started working fine. I reattached the coax, switched from the DVD back to TV mode, and the audio was fine...for about 5 minutes, then the crackling, cracking, distortion returned for a minute, then silence again. I suspect there's a short in the audio circuitry. Does that sound reasonable? Is there something else I can try either to fix the audio or confirm the source of the problem? Also, is it worth repairing or should I have my dad purchase a new TV? Thanks in advance for any help you can provide. John F, Kansas City
It sounds like you've done quite a bit of troubleshooting, which I applaud you for doing. Have you tried power cycling the TV? Simply turn off the TV, unplug it (and any components connected to it), then plug it back in and turn it on after a minute. See if this corrects the issue. If it doesn't, then I would recommend calling our Product Support team to schedule repairs at: U.S., Canada, & Puerto Rico - 1-800-305-2204 Mexico - 1-888-882-7326 daily from 7 am - 12 am CT.
Answers & Comments
It sounds like you've done quite a bit of troubleshooting, which I applaud you for doing. Have you tried power cycling the TV? Simply turn off the TV, unplug it (and any components connected to it), then plug it back in and turn it on after a minute. See if this corrects the issue. If it doesn't, then I would recommend calling our Product Support team to schedule repairs at:
U.S., Canada, & Puerto Rico - 1-800-305-2204
Mexico - 1-888-882-7326
daily from 7 am - 12 am CT.