Hi Brooke, thank you for allowing me to assist you!

Often this happens because the washer door is not securely latch or the cycle has been interrupted. Try pressing "PAUSE/CANCEL" or "START/PAUSE" once to resume cycle. If the issue persists, try reprogramming the unit by either unplugging it or flipping the household circuit breaker off. Wait approximately ten minutes and then turn the unit back on. If issue persists, then more than likely the unit has a faulty door latch, a communication error with the control board, or a potential wiring failure. You may wish to reach out to an appliance expert who is best equipped to pinpoint the exact problem, which can often save you funds and a headache.

Best regards!