First of all, is she sure she HAS a mic? Most laptops include a mic, but not all of them...

Assuming that she DOES have a mic:

First, be sure your speakers are working.

Once that's done:

Right click on the volume controls on the bottom right corner of your screen (image of a speaker) - Choose Playback Devices - Choose Recording Devices - Click Microphone, then Properties - Check the Device usage - If it's disabled, just change it to enabled.

NOT the problem?

Stay on that screen.

Click on Levels. Maybe your mic levels are turned down.



One of those SHOULD work. Or, at least, I hope they do. That was how I fixed MY problem...

If that didn't help you, I'm sorry, but at least I tried. ;o)

GOOD LUCK!
Scott