Hi, What makes you not to have access to the phone is that the touch is bad that's why it's not responding. You will need to replaced the touch screen for you to be able to access the phone.
But before you replace, you can still loosen the phone and check if the touch pad has shifted from the position it was.
I would advice, if you can't loosen the phone,callfor assistance.
Answers & Comments
You may contact the service provider.............
Hi, What makes you not to have access to the phone is that the touch is bad that's why it's not responding. You will need to replaced the touch screen for you to be able to access the phone.
But before you replace, you can still loosen the phone and check if the touch pad has shifted from the position it was.
I would advice, if you can't loosen the phone,callfor assistance.
Take care.