DO A FACTORY RESET...MOST PHONES RESET PROCEDURE IS TURN PHONE OFF.,. HOLD DOWN THE BACK KEY, VOLUME UP KEY AND POWER BUTTON AT THE SAME TIME ... THEN FOLLOW THE ON SCREEN MENU. YOU WILL LOSE ALL APPS, AND PHONE NUMBERS UNLESS THEY ARE ON YOUR MEMORY CARD. BUT AT LEAST YOU WILL GET RID OF THE PASSWORD LOCK. IF THIS PROCEDURE DOESNT WORK FOR YOU, GO TO YOUTUBE AND ASK HOW TO DO A FACTORY RESET FOR THE MAKE AND MODEL OF YOUR PHONE SINCE YOU DIDNT PROVIDE THAT INFORMATION. GOOD LUCK.........
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DO A FACTORY RESET...MOST PHONES RESET PROCEDURE IS TURN PHONE OFF.,. HOLD DOWN THE BACK KEY, VOLUME UP KEY AND POWER BUTTON AT THE SAME TIME ... THEN FOLLOW THE ON SCREEN MENU. YOU WILL LOSE ALL APPS, AND PHONE NUMBERS UNLESS THEY ARE ON YOUR MEMORY CARD. BUT AT LEAST YOU WILL GET RID OF THE PASSWORD LOCK. IF THIS PROCEDURE DOESNT WORK FOR YOU, GO TO YOUTUBE AND ASK HOW TO DO A FACTORY RESET FOR THE MAKE AND MODEL OF YOUR PHONE SINCE YOU DIDNT PROVIDE THAT INFORMATION.
GOOD LUCK.........