If you've loaded the paper correctly and there is not a paper jam inside the rollers, either the gears or drive belt to the rollers is bad. If it was working up to this point check the manufacturers website under support. It could be a defect and they will replace it. If it's older than four years consider replacing it.
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If you've loaded the paper correctly and there is not a paper jam inside the rollers, either the gears or drive belt to the rollers is bad. If it was working up to this point check the manufacturers website under support. It could be a defect and they will replace it. If it's older than four years consider replacing it.