Trevor - We are not clear when you say "won't do a Diagnostics and repair." Does the device not connect to the computer? Does the dock not launch? Does the D&R option not display? We need more specific details to provide an answer. We suggest calling the support desk on Monday morning so an agent can assist you.Trevor - We are not clear when you say "won't do a Diagnostics and repair." Does the device not connect to the computer? Does the dock not launch? Does the D&R option not display? We need more specific details to provide an answer. We suggest calling the support desk on Monday morning so an agent can assist you.
The answer to this question and many others can be found in the FAQ section on our support page at www.randmcnally.com/support. Additionally, for instructional videos on many of the TND & RVND features please visit the Rand McNally You Tube page at www.youtube.com/randmcnallyonline. To correct the issue please perform a Diagnostics & Repair using the Rand McNally Dock. Step by step instructions can be found at - http://www.randmcnally.com/support/s/diagnose-and-repair If the Rand McNally Dock does not find an issue with any files, the repair fails, or the Diagnostics & Repair does resolve your issue, please call technical support for additional assistance.
Technical Support is available: Monday - Friday 7am - 6pm (CST) 1-877-446-4863 [email protected]
that only works if it shows up in the dock software mine of course is not and system file missing errorthat only works if it shows up in the dock software mine of course is not and system file missing error
Answers & Comments
My tnd 720 after updated the maps comes up with system file error and wont do diagnostic or repair
Trevor - We are not clear when you say "won't do a Diagnostics and repair." Does the device not connect to the computer? Does the dock not launch? Does the D&R option not display? We need more specific details to provide an answer. We suggest calling the support desk on Monday morning so an agent can assist you.
The answer to this question and many others can be found in the FAQ section on our support page at www.randmcnally.com/support. Additionally, for instructional videos on many of the TND & RVND features please visit the Rand McNally You Tube page at www.youtube.com/randmcnallyonline.
To correct the issue please perform a Diagnostics & Repair using the Rand McNally Dock. Step by step instructions can be found at - http://www.randmcnally.com/support/s/diagnose-and-repair
If the Rand McNally Dock does not find an issue with any files, the repair fails, or the Diagnostics & Repair does resolve your issue, please call technical support for additional assistance.
Technical Support is available:
Monday - Friday
7am - 6pm (CST)
1-877-446-4863
[email protected]
that only works if it shows up in the dock software mine of course is not and system file missing error