As long as the computer enumerates the drive (you can see it in My Computer as a drive letter) then there is likely an issue with the firmware. Download the firmware install from the RCA website: http://voxrightnow.custhelp.com/app/answers/detail/a_id/2558 Follow the on-screen instructions to perform the install. Be sure to back up any important media before performing this install.
If your computer does not recognize it, press and hold the play button while connecting the device for upwards of 30 seconds.
Answers & Comments
As long as the computer enumerates the drive (you can see it in My Computer as a drive letter) then there is likely an issue with the firmware.
Download the firmware install from the RCA website: http://voxrightnow.custhelp.com/app/answers/detail/a_id/2558
Follow the on-screen instructions to perform the install.
Be sure to back up any important media before performing this install.
If your computer does not recognize it, press and hold the play button while connecting the device for upwards of 30 seconds.