Return the White product and purchase a Singer. I purchased a White 2308, had the same problem, repairman couldn't fix it, so I purchased a Singer and have had no problems.
I doubt White will let me return the machine since I purchased it some time ago and gave it as a Christmas gift to granddaughters 2008. So, I'm probably out the money I paid for a piece of junk, but I'd rather pay for a better machine and not be so frustrated.
Answers & Comments
Return the White product and purchase a Singer. I purchased a White 2308, had the same problem, repairman couldn't fix it, so I purchased a Singer and have had no problems.
I doubt White will let me return the machine since I purchased it some time ago and gave it as a Christmas gift to granddaughters 2008. So, I'm probably out the money I paid for a piece of junk, but I'd rather pay for a better machine and not be so frustrated.