Make sure that your computer meets all the necessary requirement given on the product's box. According to the User Guide (section 3-3), the following music formats are supported: mp3, wma, wav, ra. Maybe you could contact Individual Software's technical support team at individualsoftware.com. You have to register your product to get help, but it is free and maybe worth it. They helped me with my problem. From: 11407336.
Answers & Comments
Make sure that your computer meets all the necessary requirement given on the product's box. According to the User Guide (section 3-3), the following music formats are supported: mp3, wma, wav, ra. Maybe you could contact Individual Software's technical support team at individualsoftware.com. You have to register your product to get help, but it is free and maybe worth it. They helped me with my problem. From: 11407336.