I checked on the web site but couldn't find your model but I did find the instructions site, which may be able to confirm if the operation you describe is normal.

To download the information, it is necessary to enter numbers fri=om the back of your watch so I suggest you follow this path:-

Go to "www.seikowatches.com", select "products" from the top of your screen.

Go to the bottom of the screen and select from the menu on the left "instructions on how to use your watch" and follow the instructions.

I hope that you find the answer you need.