This seems like a corrupt software issue. In such scenarios reset the player first. As long as you are absolutely sure that the volume button is not physically damaged, then resetting the player ought to make the volume button work. If the reset fails, plug it into the computer to see if the computer will recognize the player. If it does, then go ahead and update the firmware on the player website - it will have the side effect of fixing your issue. Please get back to us if you have further query else please accept the suggestion.
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Hi
This seems like a corrupt software issue. In such scenarios reset the player first. As long as you are absolutely sure that the volume button is not physically damaged, then resetting the player ought to make the volume button work. If the reset fails, plug it into the computer to see if the computer will recognize the player. If it does, then go ahead and update the firmware on the player website - it will have the side effect of fixing your issue. Please get back to us if you have further query else please accept the suggestion.
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