Hi Thanks for using FixYa. First try to reset the player. This is how to reset: First there are four screws, two on the back and two on the sides. You’ll have to remove the back very carefully and then gently remove the battery. After the battery is removed carefully unplug the battery (don't bend the prongs). Leave the battery out for 5 minutes or more and then plug the battery back in (DON'T bend the prongs). After putting the battery back in test the player by turning on. If it works then you have to replace the back plate and metal hoop, if not then unfortunately its time to replace the battery. Please do accept the solution if the issue is resolved or else revert for further assistance.
Answers & Comments
Hi
Thanks for using FixYa. First try to reset the player. This is how to reset: First there are four screws, two on the back and two on the sides. You’ll have to remove the back very carefully and then gently remove the battery. After the battery is removed carefully unplug the battery (don't bend the prongs). Leave the battery out for 5 minutes or more and then plug the battery back in (DON'T bend the prongs). After putting the battery back in test the player by turning on. If it works then you have to replace the back plate and metal hoop, if not then unfortunately its time to replace the battery.
Please do accept the solution if the issue is resolved or else revert for further assistance.
Thanks
Rylee