You should update your zen by downloading and installing the firmware below:http://ccfiles.creative.com/ManualDn/Applications/PDE/11124/0x46D235F9/CT-RT_PCAPP_2_01_03.exeOnce your zen is connected to your computer, run the firmware by double clicking the file. Then properly disconnect the zen on your computer and try to restart it.
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You should update your zen by downloading and installing the firmware below:
http://ccfiles.creative.com/ManualDn/Applications/PDE/11124/0x46D235F9/CT-RT_PCAPP_2_01_03.exe
Once your zen is connected to your computer, run the firmware by double clicking the file. Then properly disconnect the zen on your computer and try to restart it.