Hi Phil you can try a password reset, by factory reset.
On the remote control, press the following button sequence in the exact order. Press, Up,Right, 5,3,3. Make sure to press the buttons quickly on the remote. You will know you did it correctly when you see the load default tab on the screen. you should be asked if you want to Factory Reset, then press OK. doing a Factory Reset will allow to enter a new password
Or contact their customer service Samsung on: 1-877-349-3149
Answers & Comments
Hi Phil you can try a password reset, by factory reset.
On the remote control, press the following button sequence in the exact order.
Press, Up,Right, 5,3,3.
Make sure to press the buttons quickly on the remote.
You will know you did it correctly when you see the load default tab on the screen.
you should be asked if you want to Factory Reset, then press OK. doing a Factory Reset will allow to enter a new password
Or contact their customer service Samsung on: 1-877-349-3149