Something is jammed further then you can see. stop. be patient here. if unplugging and plugging it back on does not fix. just take a deep breath, you do not want it to break. its just a machine. i would suggest taking it to a shop to see if they can clear your jam by an adjustment, for free at your local store. or a tune up of $50.00 bucks . this machine is well worth it! its a bizarre thing that has happened, but to force it you could really hurt it more then you know.