HI have you tried system restore this could take you back to when your system was installed if the restores have not been removed
not sure what operating system you are running so if you go to the start button go to the search button and type in system restore click enter hopefully it will show you it at the top of the search box so click on it and if it takes you to the system restore look for restore points as far back as you can to when you ist had the laptop
But dont forget to save anything of importance to either a spare drive or pendrive or burn to disk because restoring it back will loose you the files
Answers & Comments
HI
have you tried system restore this could take you back to when your system was installed if the restores have not been removed
not sure what operating system you are running so if you go to the start button go to the search button and type in system restore click enter hopefully it will show you it at the top of the search box so click on it and if it takes you to the system restore look for restore points as far back as you can to when you ist had the laptop
But dont forget to save anything of importance to either a spare drive or pendrive or burn to disk because restoring it back will loose you the files
hope this helps