Hello 828698,

One thing that you will want to look for on your machine is to be sure that your temperature gauge is not malfunctioning. In some cases with the FF machines, the temp gauge will not work properly but the machine is still working just fine. When you start up the machine you should notice the the bottom light on the left hand side will come on and be lit solid. Once the machine is up to brew temperature the light will go off or begin to flash. This means you are ready for brew. Then hit the steam button to prepare the machine for steam. Again, the light will come on and be solid until the machine is up to steam temp. Then the light will go off or begin to flash. If this is happening than your machine is working fine and only needs to have the temp gauge replaced. If, however, you do not see this light go off it could be a couple of things. The control board could be malfunctioning, or the heating element is no longer maintaining the proper temperature. In this case it is generally recommended that the machine goes in for service. Or, you can contact Empire Fulfillment (877-855-4540) to order parts for the machine if you are comfortable doing the repair on your own.