off but it's driving me crazy cos it won't shift from the black background screen. If anyone could tell me a solution or what on earth is going on it will be gratefully appreciated. I've got a long journey to do on Friday to visit a sick relative in hospital so any help before then would be fantastic!!! Signing off as desperate!!!
You need to hold the power button for about 5 seconds to turn it on. If that does not turn it on. Then you need to run a check on some of the components of the device. You start with the battery, then charger and the device seem to be working fine, because when you plug it in, the device amber lights come on. It is supposed to turn green when it is fully charged, but it seems like the battery is not holding a charge, that is why it is not turning green.
Test another well charged battery inside the device to see if it will power on and work properly, if it does, then it means all you have to do is to replace the battery, but if it does not power it on, then it means there is an internal problem with the unit.
Try to connect it to a computer to see if it will detect it. Once it detects it, try to charge in on there for some time to see if it will hold a charge there.
If it is properly charged, it will be able to power on fully. Also check the device on the computer to see if the software and files are still on the unit. That should also assist you in solving the problem.
My dear friend, there is nothing to feel stupid about when you are working on a new device. You are just being sincere unlike some who claim to know but they do not. If you look around your device you will see the space where the battery is, then you look around it to see the clip to shift to be able to access the battery. If your PC is not reading the device it is because the device is not powering on and the computer cannot charge it, so it will not power it on in any way, therefore, once you can fix the battery problem, then you will be able to solve the problem on ground.My dear friend, there is nothing to feel stupid about when you are working on a new device. You are just being sincere unlike some who claim to know but they do not. If you look around your device you will see the space where the battery is, then you look around it to see the clip to shift to be able to access the battery. If your PC is not reading the device it is because the device is not powering on and the computer cannot charge it, so it will not power it on in any way, therefore, once you can fix the battery problem, then you will be able to solve the problem on ground.
Answers & Comments
You need to hold the power button for about 5 seconds to turn it on. If that does not turn it on. Then you need to run a check on some of the components of the device. You start with the battery, then charger and the device seem to be working fine, because when you plug it in, the device amber lights come on. It is supposed to turn green when it is fully charged, but it seems like the battery is not holding a charge, that is why it is not turning green.
Test another well charged battery inside the device to see if it will power on and work properly, if it does, then it means all you have to do is to replace the battery, but if it does not power it on, then it means there is an internal problem with the unit.
Try to connect it to a computer to see if it will detect it. Once it detects it, try to charge in on there for some time to see if it will hold a charge there.
If it is properly charged, it will be able to power on fully. Also check the device on the computer to see if the software and files are still on the unit. That should also assist you in solving the problem.
Hope this information helped you.
My dear friend, there is nothing to feel stupid about when you are working on a new device. You are just being sincere unlike some who claim to know but they do not. If you look around your device you will see the space where the battery is, then you look around it to see the clip to shift to be able to access the battery. If your PC is not reading the device it is because the device is not powering on and the computer cannot charge it, so it will not power it on in any way, therefore, once you can fix the battery problem, then you will be able to solve the problem on ground.