Thanks Diana for the Question, the info you are looking for , sorry to say, should be in the service area of the fireplace, yes it means back down on your knees, but if I were you I would have a friend, or someone a little younger take a look for ya, as far as the wall switch, it could be one of three things, either the switch has been disconnected, or there should be a switch near to were you have to manually lite the unit that needs turned in the opposite direction, or the wall switch has to much resistance to let the small amount of voltage necessary to operate the fireplace, Heat and Glo makes a good thermostatic remote, but I would call your local Heating and A/C company to get an estimate on cost for the remote and Install, you may want to call them and have the switch looked at, might be a lot cheaper, best of luck, hope that helped, let us know how I did for ya, thanks again, mr.grzz
Answers & Comments
Thanks Diana for the Question,
the info you are looking for , sorry to say, should be in the service area of the fireplace, yes it means back down on your knees, but if I were you I would have a friend, or someone a little younger take a look for ya, as far as the wall switch, it could be one of three things, either the switch has been disconnected, or there should be a switch near to were you have to manually lite the unit that needs turned in the opposite direction, or the wall switch has to much resistance to let the small amount of voltage necessary to operate the fireplace, Heat and Glo makes a good thermostatic remote, but I would call your local Heating and A/C company to get an estimate on cost for the remote and Install, you may want to call them and have the switch looked at, might be a lot cheaper, best of luck, hope that helped, let us know how I did for ya, thanks again,
mr.grzz