If this is a recent purchase, your new Swimp3 player is backed by the manufacturer's 90 day warranty.
Typically the Swimp3 player sounds great right out of the package. In fact we've had many customers who have used it successfully for years. Like all electronics though, sometimes there is simply a problem.
You can contact the store or website for an exchange or contact Finis directly to get a warranty replacement. http://www.finisinc.com/Contact/
If it is not new, you may want to check the wires and be sure they haven't come loose. Since it is a sealed device, there is no official over the counter fix for the problem if the wire has shorted.
One problem we have noted is that customer shove the player in the gym bag, instead of putting in a protective bag that is comes with. This can cause undue stress when you stretch the wires. You should always protect your swimp3 from that kind of damage, too.
I hope this is helpful to you. Have fun swimming to your favorite music with your Swimp3.
Michelle Authorized Dealer for the SwimP3 WaterproofMusic.com
Answers & Comments
If this is a recent purchase, your new Swimp3 player is backed by the manufacturer's 90 day warranty.
Typically the Swimp3 player sounds great right out of the package. In fact we've had many customers who have used it successfully for years. Like all electronics though, sometimes there is simply a problem.
You can contact the store or website for an exchange or contact Finis directly to get a warranty replacement. http://www.finisinc.com/Contact/
If it is not new, you may want to check the wires and be sure they haven't come loose. Since it is a sealed device, there is no official over the counter fix for the problem if the wire has shorted.
One problem we have noted is that customer shove the player in the gym bag, instead of putting in a protective bag that is comes with. This can cause undue stress when you stretch the wires. You should always protect your swimp3 from that kind of damage, too.
I hope this is helpful to you. Have fun swimming to your favorite music with your Swimp3.
Michelle
Authorized Dealer for the SwimP3
WaterproofMusic.com