Ours is doing the exact same thing. We have the Frog and the Duck - no issues with the Duck, only the Frog. I contacted Crane and they said unless I have the original receipt AND a proof of purchase, I can't get a replacement or have it fixed for free. However, I can pay them $25 and send it back them at my expense and they will send me a new one. Or they will send me a coupon for $10 off purchasing a new one online. It's not a great deal and I'm not that enthused about the fact that I'm going to have to buy it twice, but it's all they would offer. I've had it 7 months so there's no way I still have the receipt.
Answers & Comments
Ours is doing the exact same thing. We have the Frog and the Duck - no issues with the Duck, only the Frog. I contacted Crane and they said unless I have the original receipt AND a proof of purchase, I can't get a replacement or have it fixed for free. However, I can pay them $25 and send it back them at my expense and they will send me a new one. Or they will send me a coupon for $10 off purchasing a new one online. It's not a great deal and I'm not that enthused about the fact that I'm going to have to buy it twice, but it's all they would offer. I've had it 7 months so there's no way I still have the receipt.