Your son's xbox live account might have no permission to access online xbox gaming, to be able to check and correct this problem try following this steps:
Go to My Xbox and open System Settings.
Select Family Settings, Xbox LIVE Controls.
Sign in using the e-mail address and password you used when you set up your child's Xbox LIVE account.
Answers & Comments
Your son's xbox live account might have no permission to access online xbox gaming, to be able to check and correct this problem try following this steps:
- Go to My Xbox and open System Settings.
- Select Family Settings, Xbox LIVE Controls.
- Sign in using the e-mail address and password you used when you set up your child's Xbox LIVE account.
- Select Online Gameplay, Xbox 360 Online Games.
- Select Allowed or Blocked