Either the motor is not turning to lift it up or the gear is broken, do you hear the motor turning when the tray is pushed in? take the tray out and look in the back to see if there is anything blocking it also.
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Either the motor is not turning to lift it up or the gear is broken, do you hear the motor turning when the tray is pushed in? take the tray out and look in the back to see if there is anything blocking it also.
Glad you found the problem.
Please rate, TNX