Password forgot baught my daughter the tablet 2yrs ago. it works great... she set a pattern lock password about 1 yr ago. She does not remember the pattern or her google acct. I have pushed the reset button, disabled the entire unit, tried to remote access via cellphone & through my HP Notebook PC, held down pwer and home keys together:: to factory reset but NOTHING
Answers & Comments
Call the company that makes it and ask for tech support. I am sure they would walk you through the steps.