Phone stops working after first player
After the first player went and the phone said to "pick up for secret message", the first player pressed enter and nothing happened. The phone stops working at this point. We have started over many times now and the phone stops working at this point every time. The enter button does not work, as well as the other buttons. We have changed the batteries too. It seems to work fine until the first players first turn ends with trying to access the secret message. The phone does not play the secret message and does not work at all after this.
Toys - Wild Planet - Spy Games Spy Trackdown
Answers & Comments
Wild Planet is sending out corrected versions of the game. Ours just arrived tonight. We haven't played it yet, but hopefully it works. You can go to the Wild Planet website and fill in your information on their customer service page, or you can call. I think I did both. A real person e-mails you back, which is such a blessing. The people I dealt with were very helpful and anxious to get us a good copy of the game.
I didn't have to send back the old phone from the game. They said they'd send a new phone but sent the whole game.
I'll assume the game works. If it doesn't, I'll let everyone know.
Wild Planet sent us an entire new game, and the phone works perfectly. The game is a lot of fun!
In order to get the new game, I called Wild Planet and left my contact info, and I also got on their website and filled in their form. A real person contacted me back and arranged for me to get a new game.
It's a fun game -- my son loves it, and my husband and I had fun playing it with him. I recommend going through with the process and getting the new game.
I called & emailed Wild Planet directly and after several days of no response, I spoke with a real human being at the switchboard today. No apology just the excuse that they have been swamped with calls. Hmm... seems if you sell junk toys for $35 you get inundated with consumer calls on your customer service line. He knew right away that the phone for the Spy Tracker game is defective and said he would get someone to call me back today so they could send us a new phone. We'll see......Walmart.com had clearanced the game for $5.00!!! but it's sold out. I guess they want it out of their inventory due to the high return rate. Too bad, the game looks fun and my kids ask everyday if it's fixed yet. I suggest you call Wild Planet at 800-247-6570 to see if they will send out a working spy phone for the game. I am still waiting for my return phone call.......Please post any new info if you hear anyway to fix the problem.
Now the company called yesterday (after waiting 3 weeks for a new phone) saying they don't know if they will ever get the phones working so would I like a free Wild Planet game? They gave me 2 options and said that if the phone issue is ever resolved they will send us a new one. Looks like we will never get to play Spy Trackdown...
We got our replacement phone on Friday. We played the game on Sat night. There was a small glitch with the phone on the gold agents turn that happened a couple of times but we could still play. The game lasted almost 90 minutes and we all really enjoyed it. My 7 yr old (his game) ended up winning just when I thought to find the mastermind might be too hard for him. We all really enjoyed the game and will definitely play many more times this winter. I'm glad Wild Planet sent us the new phone!