On the top is a switch. This switch goes left for lock. Make sure it is not locked. Once it is unlocked, you can touch any switch, button, or dial, and it "wakes up" the device. Now you should have the screen available.

This may not answer your question. Please provide more details if not.

As a note, in case you didn't discover it like I did, if you want to turn off the device to save power when you are not plugged in to USB and you aren't using it for a while...turn the device off by holding it in the "on" position for about 2 seconds. The device will shut down. Place the top switch back into lock position so it will be harder to accidentally turn it back on.

Good luck.

Something unrelated. If you don't have Windows Media Player 10 you may have problems getting music to sync to your device the way you want. Then again, you may have problems even with WMP10. See how it goes.