Printer won't recognize optional trays 3, 4, 5
I just purchased and installed a used hp5550dtn with 3 optional trays/feeders. The printer configuration menu (not the driverAAAA) is only showing tray 1 and tray 2. I checked to see if connector from printer to tray is making connection and it appears to be. The manual says you can't interchange trays, and although I had them all out and they could have been mixed up, I don't think this is the problem. Tried rotating and that didn't help.
Office Equipment & Supplies
Answers & Comments
From the printer munu, go to paper tray settings & see if you have the option to change tray 3 & 4 paper size or type, if you can then this points to your problem being a drive issue, most likely you have not configured the driver correctly. From the driver, go to printer properties & printer preferences & check you have set try 3 & 4 has installed.
no it is a used one but according to the seller who I trust, the trays were working..When we took it apart to move all the trays and feeders were mixed up.. I also changed those plastic numbers on the front of the tray feeders.
Problem resolved, it was a bad connector.. connector pins pushed backwards, removed and repaired pins on feeder tray and all ok.