Hi.To start test using a different cartridge set. The problem may have been caused by defective cartridges.Also reinstall the driver software, even if it is rather unlikely that this is a software issue, that is a necessary step in troubleshooting.After that try powercycling the printer, and do the following cartridge maintenance: Check for fragments of paper stuck inside the printer or on the printer feeding tray. Remove printer cartridges.the metal plate contact in the ink carriage using isopropyl alcohol and cotton. Clean Put back printer cartridges. Turn off printer. Disconnect printer power cable. Restart computer. Empty printer cue on computer. Connect back and start the printer.Regards
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Answers & Comments
Hi.
- Check for fragments of paper stuck inside the printer or on the printer feeding tray.
- Remove printer cartridges.the metal plate contact in the ink carriage using isopropyl alcohol and cotton.
- Clean
- Put back printer cartridges.
- Turn off printer.
- Disconnect printer power cable.
- Restart computer.
- Empty printer cue on computer.
- Connect back and start the printer.
To start test using a different cartridge set. The problem may have been caused by defective cartridges.
Also reinstall the driver software, even if it is rather unlikely that this is a software issue, that is a necessary step in troubleshooting.
After that try powercycling the printer, and do the following cartridge maintenance:
Regards