It's best to remove the fuser to get access to it. This video will show you how to remove it, and which levers to move to release tension in the pinch roller to clear the jam http://www.youtube.com/watch?v=UjyggtF8d1k After you remove the jam make sure to do a close inspection on the internal roller (use a flashlight). You're looking for any scratches or "dents" in the colored roller (sometimes a deep red/brown color sometimes blue) if there are scratches you are probably going to have to replace the fuser. The imperfections on the fuser roller will show up on your printed pages. If you do need a new fuser you can find them for $160, or the entire rebuild maintenance kit for $375 http://www.fastprinters.com/productdetails.asp?PRODUCT_ID=DELL-UG190