RIBBON ERRORS WE ARE REPLACING A RIBBON ON THE TEC AND THE PRINTER WILL NOT RECOGNISE THE NEW RIBBON, ALWAYS SHOWING RIBBON ERRORS, TRIED SEVERAL RIBBONS, NONE WORK, TRIED RE-START OF PRINTER, NOT WORKING STILL, ANY IDEAS
Office Equipment & Supplies - Toshiba TEC - BSX5 Thermal Label Printer
Answers & Comments
Ribbon error message is displayed when the rotation of the ribbon spindle is not performed or not correctly detected. This can be due to various factors.
- The ribbon roll is not correctly fitted to the spindle.
- The sensors detecting the rotation are out of order or completetly filled with dust or grease.
In this case clean the sensors.
Another reason may be due to Direct thermal printing with a ribbon mounted.