Verify that door is perfectly aligned with frame edge , sometimes in busy kitchens the door gets bumped and it no longer aligns with frame , if one forces it shut the mild spring that pops it open cant overcome the friction of frame hitting and it wont open requiring one to "HELP" it to open while holding down open button , look at latch carefully when open to see if any parts look bent or "not quite right "
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Verify that door is perfectly aligned with frame edge , sometimes in busy kitchens the door gets bumped and it no longer aligns with frame , if one forces it shut the mild spring that pops it open cant overcome the friction of frame hitting and it wont open requiring one to "HELP" it to open while holding down open button , look at latch carefully when open to see if any parts look bent or "not quite right "