Hi.


To start, ensure you have replaced the batteries. Even if the batteries have charge, replace them following instructions here, then follow again the opening instructions on the tutorial here. I quote:

1. Turn the dial to zero.
2. Insert the key and turn it.
3. Turn the dial to the left (counterclockwise) three times to the first number of the combination (pass the first number of your combination two times, stopping on it the third time).
4. Turn the dial to the right (clockwise) two times to the second number of the combination (pass your second number once, stopping on it the second time).
5. Turn the dial to the left to the last number (stop the first time on your last number).
6. Pull the handle down; the door should open.

After turning the key, the lock should come forward, if it does not, then you need a new key.

After punching in the code, the green light must come on, if it does not , then the code is wrong or not recognised because of a fault.

If the above is not enough to open the safe, then you will need to contact Sentry directly. Contact details available here:

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