I assume it is inbuilt laptop keyboard. Remove keyboard and reseat the connection. Now check that there aren’t stuck keys - open a word doc or notepad; from the top-left key to the most bottom left, type them out making sure they all produce accurate results on the screen. If for some reason this passes then.... If this doesn’t work update Bios . If all the above doesn’t work, replace the keyboard with a new one.
Larry Ng, don't be anonymous. You know more about this stuff than anyone I know. The gentleman is elderly, he will get back to us tomorrow.Larry Ng, don't be anonymous. You know more about this stuff than anyone I know. The gentleman is elderly, he will get back to us tomorrow.
Is the keyboard corded or wireless? If it is corded please check the cord for damage and the connections for dust. If the keyboard is wireless please try replacing the batteries unless the batteries are new. If they are new verify that they were installed correctly. Also make sure the keyboard is turned on. Please let me know if there is anything else.
Answers & Comments
I assume it is inbuilt laptop keyboard. Remove keyboard and reseat the connection. Now check that there aren’t stuck keys - open a word doc or notepad; from the top-left key to the most bottom left, type them out making sure they all produce accurate results on the screen.
If for some reason this passes then....
If this doesn’t work update Bios .
If all the above doesn’t work, replace the keyboard with a new one.
Larry Ng, don't be anonymous. You know more about this stuff than anyone I know. The gentleman is elderly, he will get back to us tomorrow.
Is the keyboard corded or wireless? If it is corded please check the cord for damage and the connections for dust. If the keyboard is wireless please try replacing the batteries unless the batteries are new. If they are new verify that they were installed correctly. Also make sure the keyboard is turned on. Please let me know if there is anything else.