I am forwarding calls from my head office to my home office cell phone in another city. When an outside caller calls the head office, I either get no sound on my end or I can hear them but they can barely hear me. I have checked with Verizon and they say the issue is at the land line.

If someone in the head office calls my extension the sound is fine on both sides. Somewhere in the outside call forward, I am losing the sound.

Any suggestions or things to check?

Lands Phones - Nortel - Norstar 16-Line PBX Speakerphone