There are a few things you could try to fix this issue. The first thing you could try doing is to run printer troubleshooting by pressing on the Windows key + R. This will fire up the Run dialog box which you should then type in the following command and press enter:
msdt.exe /id PrinterDiagnostic
Then follow the instructions from here to fix your printer. Let me know if this works.
Answers & Comments
There are a few things you could try to fix this issue. The first thing you could try doing is to run printer troubleshooting by pressing on the Windows key + R. This will fire up the Run dialog box which you should then type in the following command and press enter:
msdt.exe /id PrinterDiagnostic
Then follow the instructions from here to fix your printer. Let me know if this works.