Hello judryl,

For Toastmaster parts, service or manuals, go to

http://prc.prodregister.com/prodprotect/applica/

And click on "toastmaster" (lower-left portion of the page), it redirects you to a secure webpage where you can register.

https://secure.prodregister.com/prodprotect/applica/tm.shtml

Part of the page reads:
"Call toll-free or visit our websites for assistance if you need more help.

Parts & Accessories:
Phone: 1-800-738-0245 (Monday–Friday, 8:30 a.m. to 8:00 p.m., ET)

Product Warranty:
Service: 1-800-231-9786 (Monday-Friday, 8:30 a.m. to 8:00 a.m., ET)"

If I can be of further assistance, let me know. If this solves the issue, please rate it accordingly.

Thanks in-advance for using Fixya.com,

Jon