The black ink doesn't print. We have brother cartridges in our printer DCP 385C, and until recently it always told us when ink was running out. now it doesn't print the black ink at all and it doesn't tell us if the cartridge is empty or not. I have put in a new cartridge but this problem remains
Office Equipment & Supplies - Brother - DCP - DCP-385C Stylish Colour Inkjet Multifunction Printer
Answers & Comments
Make sure the protective tape covering the new cartridge has been COMPLETELY removed then reinsert. Your printer should tell you that a new cartridge is inserted and ask to print a test page, align etc. Otherwise your cartridge may have a faulty chip which simply wont read.
In which case you need to return it and get a replacement.