Have any of you tried to put it into Recovery Mode? Put a paperclip in the Reset hole while holding the power button in the On position. Then release the paperclip and continue to hold the power button until it goes to the Recovery Mode screen. You should at this point try Format and Scan Disk/Cleanup, then Reboot. If the screen is still black at this point, there could be a hardware failure.
Click here to view my step-by-step troubleshooting guide. Click here to send in your device for free diagnostic testing.
Usually this problem is due to the firmware. If you upgrade the firmware to version 1.62.02, this problem usually will disappear. The older firmwares have problems in recognizing the battery and allowing the battery to power the unit.
Here is what you'll need to do to save your Zen: you will need a charger for the operation. I recommend buying a brand new charger from the Creative Labs website or a used one here, instead of getting an aftermarket one off Ebay. Aftermarket ones tend to cause problems or fail to work altogether.
Plug in the wall charger and USB cable at the same time. Your Zen should power on when connected the charger. Once it is powered on, connect the USB cable to your computer.
If your Zen does not power on when connected to the charger, your unit is dead and its time to replace it or get the motherboard replaced via one of the Repair services offered on this website.
Download the firmware to your PC, then reboot your PC and connect the Zen via USB cable. Open the firmware icon to begin the download.
If the upgrade button on the firmware window is not available, it is also time to replace your motherboard due to corruption of a chip on the board.
Usually this problem is due to the firmware. If you upgrade the firmware to version 1.62.02, this problem usually will disappear. The older firmwares have problems in recognizing the battery and allowing the battery to power the unit.
Here is what you'll need to do to save your Zen: you will need a charger for the operation. I recommend buying a brand new charger from the Creative Labs website or a used one here, instead of getting an aftermarket one off Ebay. Aftermarket ones tend to cause problems or fail to work altogether.
Plug in the wall charger and USB cable at the same time. Your Zen should power on when connected the charger. Once it is powered on, connect the USB cable to your computer.
If your Zen does not power on when connected to the charger, your unit is dead and its time to replace it or get the motherboard replaced via one of the Repair services offered on this website. Download the firmware to your PC, then reboot your PC and connect the Zen via USB cable. Open the firmware icon to begin the download.
If the upgrade button on the firmware window is not available, it is also time to replace your motherboard due to corruption of a chip on the board.
Answers & Comments
Hello,
Have any of you tried to put it into Recovery Mode? Put a paperclip in the Reset hole while holding the power button in the On position. Then release the paperclip and continue to hold the power button until it goes to the Recovery Mode screen. You should at this point try Format and Scan Disk/Cleanup, then Reboot. If the screen is still black at this point, there could be a hardware failure.
Click here to view my step-by-step troubleshooting guide.
Click here to send in your device for free diagnostic testing.
Usually
this problem is due to the firmware. If you upgrade the firmware to version
1.62.02, this problem
usually will disappear. The older firmwares have problems in recognizing the
battery and allowing the battery to power the unit.
Here is what you'll need to do to save your Zen: you will need a charger for
the operation. I recommend buying a brand new charger from the Creative
Labs website or a used one here,
instead of getting an aftermarket one off Ebay. Aftermarket ones tend to cause
problems or fail to work altogether.
Plug
in the wall charger and USB cable at the same time. Your Zen should power on when
connected the charger. Once it is powered on, connect the USB cable to your
computer.
If your Zen does not power on when connected to the charger, your unit is dead
and its time to replace it or get the motherboard replaced via one of the
Repair services offered on this website.
Download
the firmware to your PC, then reboot your PC and connect the Zen via
USB cable. Open the firmware icon to begin the download.
If the upgrade button on the firmware window is not available, it is also time
to replace your motherboard due to corruption of a chip on the board.
I have the same problem! >_< g*ddamnit
SOMEONE PLEEZZZZEE A SOLUTION!!!?!?