Kim, sorry to hear about your dilemma. The cords cannot be removed. If they're twisted, you're only choice is to try and weave them back and forth around the headsets to see if they'll untangle a bit. It has been done with some success on other models. It'll take some patience but like an old sea captain once said: "Patience is a virtue, possess it if you can? Seldom found in woman but never found in man." So you have a better chance than I would :o).

Good luck from Headsets Direct!