Usually when a player keeps freezing on a single frame of a dvd, it means that the disc is scratched. When it "sticks", the dvd will usually stop moving (on the part of the disc with a scratch) and the remote will not work. First, look at the dvd and look to see if there is a visible smudge or scratch on the disc. Fingerprints are a common problem with dvds. I suggest you try to clean the dvd in case it is just dirty and if it still doesn't work, some companies make disc repair kits. You could probably find one at walmart or radio shack. These kits repair the scratches in the disc I hope this helps, and good luck! Sincerely, Der Strom