If you have your receipt of purchase, or credit card statement of proof of purchase, you can return it to the store you bought it from and they will either refund your money OR give you another NEW KRUPS, and make sure that it works before YOU LEAVE THE STORE. If they won't help you, contact KRUPS ONLINE and detail your problem, and a customer service representative will help you to either replace the device or make sure you get a refund promptly. KRUPS is a very reputable and well-known store, so don't worry. But, make sure you have a proof-of-purchase receipt.
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If you have your receipt of purchase, or credit card statement of proof of purchase, you can return it to the store you bought it from and they will either refund your money OR give you another NEW KRUPS, and make sure that it works before YOU LEAVE THE STORE. If they won't help you, contact KRUPS ONLINE and detail your problem, and a customer service representative will help you to either replace the device or make sure you get a refund promptly. KRUPS is a very reputable and well-known store, so don't worry. But, make sure you have a proof-of-purchase receipt.