Mempandora, the humidity level that you set on the unit may be to high. In which case the unit will only maintain that level, rather than remove any moisture/humidity. Lower the setting to 35% or minimal, if your unit does not have an LED display. In addition, the air intake filter probably needs cleaning and the coolant coils need to be wiped down and cleaned. The latter is the only part that will require some partial dismantling of the dehumidifier's cabinet. Also, it is imperative, to maintain a minimum of 12" clear air space all around the unit. And finally, the ambient air temperature at floor level may be affecting the operation. If the temperature is between 40 & 60 degrees F, the unit struggles to sense humidity. This is particularly true in a basement. As, the air at the floor is colder than the air temperature.
I hope this helps you to troubleshoot and solve the problem.
Answers & Comments
Mempandora, the humidity level that you set on the unit may be to high. In which case the unit will only maintain that level, rather than remove any moisture/humidity. Lower the setting to 35% or minimal, if your unit does not have an LED display. In addition, the air intake filter probably needs cleaning and the coolant coils need to be wiped down and cleaned. The latter is the only part that will require some partial dismantling of the dehumidifier's cabinet. Also, it is imperative, to maintain a minimum of 12" clear air space all around the unit. And finally, the ambient air temperature at floor level may be affecting the operation. If the temperature is between 40 & 60 degrees F, the unit struggles to sense humidity. This is particularly true in a basement. As, the air at the floor is colder than the air temperature.
I hope this helps you to troubleshoot and solve the problem.