This is probably because there is something that doesn't belong inside the printers paper path.
Turn off the printer / copier.
Remove any paper trays. Inspect them for wrinkled or damaged paper.
Also open the back cover of the printer if this model has one.
Open any other doors that give access to the printer's paper path and to the toner or ink cartridge.
If necessary, remove the toner or ink cartridge. Place it away from light/ sun light to avoid damaging it.
If you find a piece of jammed paper, remove it by holding it with both hands and pulling firmly. The goal is to keep the paper from tearing. If several pieces are jammed together, try pulling out the middle piece first to loosen the jam.
If the paper does tear, try rotating the roller gears manually to free the paper. Don't force anything, though. Do this step especially if the jam message comes up repeatedly without any obvious paper jam, there may be a small tear of paper inside.
Ones the printer is free of paper Replace the toner or ink cartridge and paper trays, close any doors you opened and turn the printer back on.
If the printer paper jam message still appears, then there is still some paper in the printer. Reinspect the paper path.
see alternative if the problem is still not solved.
alternative : Load a piece of thick paper, for example photo paper and press the resume button (may be diffrent button on diffrent models) a few times to the printer picks up the paper and puts it through the machine.
Advanced
If that doesn't help then you would have to start taking apart the machine to find the object or source of trouble inside. A service manual would be recommended as the paper path has alot of small moving parts and taking apart the whole printer will be very complex, it will turn into alot of small parts.
It may be best to get a professional to inspect the machine, if you can't find whats causing it by opening all the covers and looking closely with a flash light or similar. I would not recommend taking apart the printer yourself too much as if not put back together the right way it might make the problem worse.
Answers & Comments
Hello.
- Turn off the printer / copier.
- Remove any paper trays. Inspect them for wrinkled or damaged paper.
- Also open the back cover of the printer if this model has one.
- Open any other doors that give access to the printer's paper path and to the toner or ink cartridge.
- If necessary, remove the toner or ink cartridge. Place it away from light/ sun light to avoid damaging it.
- If you find a piece of jammed paper, remove it by holding it with both hands and pulling firmly. The goal is to keep the paper from tearing. If several pieces are jammed together, try pulling out the middle piece first to loosen the jam.
- If the paper does tear, try rotating the roller gears manually to free the paper. Don't force anything, though. Do this step especially if the jam message comes up repeatedly without any obvious paper jam, there may be a small tear of paper inside.
- Ones the printer is free of paper Replace the toner or ink cartridge and paper trays, close any doors you opened and turn the printer back on.
- If the printer paper jam message still appears, then there is still some paper in the printer. Reinspect the paper path.
- see alternative if the problem is still not solved.
This is probably because there is something that doesn't belong inside the printers paper path.
alternative :
Load a piece of thick paper, for example photo paper and press the resume button (may be diffrent button on diffrent models) a few times to the printer picks up the paper and puts it through the machine.
Advanced
If that doesn't help then you would have to start taking apart the machine to find the object or source of trouble inside. A service manual would be recommended as the paper path has alot of small moving parts and taking apart the whole printer will be very complex, it will turn into alot of small parts.
It may be best to get a professional to inspect the machine, if you can't find whats causing it by opening all the covers and looking closely with a flash light or similar. I would not recommend taking apart the printer yourself too much as if not put back together the right way it might make the problem worse.