Plug the charger into an outlet. Plug the charger into the remote, unplug the charger from the remote. Repeat until "charge" appears on screen of the remote. You may have to repeat the process approximately five times until charge appears. There was an issue with the batteries in the remotes having to be reset. If this does "fix" the issue, your problem may be with the charger itself. You can use any usb charger to charge the remote, i.e. phone car charger, computer, etc.