"Since the operating system and navigation software are preloaded into the internal flash memory of the GPS, the freezing may either be software or hardware failure. First, press the "Reset" button or push the stylus into the "Reset" hole, to see if the navigation software can load successfully. If the program still does not load, then the software may be corrupted. Also, if the internal memory fails to read or write and the software cannot load properly, it may be caused by hardware failure. In either case, please return the unit for exchange or repair to the retail location from which you purchased it, or contact Technical Support at 888-849-0846, if the problem cannot be resolved instructions as well as a Return Authorization will be issued for your defective product. No product will be accepted without prior authorization."
I had a X3-03 and locked up in boot stage. I phone costomer suport and they replaced it. Make sure you have purcase date if farly new they my waive the 25 dollars. I should have asked for a RMA# so they pay the frieght/postage. All in all was happy with the new product.
Answers & Comments
Hi.
I quote from Nextar support:
"Since the operating system and navigation software are preloaded into the internal flash memory of the GPS, the freezing may either be software or hardware failure. First, press the "Reset" button or push the stylus into the "Reset" hole, to see if the navigation software can load successfully. If the program still does not load, then the software may be corrupted. Also, if the internal memory fails to read or write and the software cannot load properly, it may be caused by hardware failure. In either case, please return the unit for exchange or repair to the retail location from which you purchased it, or contact Technical Support at 888-849-0846, if the problem cannot be resolved instructions as well as a Return Authorization will be issued for your defective product. No product will be accepted without prior authorization."
I had a X3-03 and locked up in boot stage. I phone costomer suport and they replaced it. Make sure you have purcase date if farly new they my waive the 25 dollars. I should have asked for a RMA# so they pay the frieght/postage. All in all was happy with the new product.