Sounds like the reset gear is off by a tooth or two, and will have to be reset, which means servicing. Take it into a local watch repair shop and see what they can do. If they can't help, contact Pulsar support, and they will provide a nearby authorized repair facility. Since they don't have a web support site, refer to the literature that came with the unit. Good luck, and hope this helps.
Answers & Comments
Sounds like the reset gear is off by a tooth or two, and will have to be reset, which means servicing.
Take it into a local watch repair shop and see what they can do. If they can't help, contact Pulsar support, and they will provide a nearby authorized repair facility. Since they don't have a web support site, refer to the literature that came with the unit.
Good luck, and hope this helps.